Your requests
Everything you can handle with us, in one place.
Pick the request that best matches your situation. If in doubt, start with Customer service: we will route it from there.
- Landlords and letting agentsReport a missed payment
Missed payment notification
Your tenant has not paid and you want Finaer to trigger the guarantee and pay you the outstanding rent.
For example: this month's rent never arrived, or there are unpaid electricity, water or gas bills.
- Landlords and letting agentsReport an occupation
Occupation notification
Your tenant is staying in the property without your authorization and you want Finaer to trigger the guarantee.
For example: the lease has ended and the tenant has not left, or someone is occupying the property without your consent.
- Landlords and letting agentsReport damage
Intentional damage
Your tenant has caused intentional damage to your property and you want Finaer to assess it under the guarantee.
For example: there is damage left when the tenant moved out, or you find breakage or destruction beyond normal wear and tear.
- Landlords and letting agentsReport a payment
Rent payment settled
Your tenant has caught up on an unpaid rent or utility payment and you want us to update the case with the proof of payment.
For example: the tenant has paid the outstanding rent, or has paid a utility bill that was unpaid.
- Landlords and letting agentsReport the end of the lease
Lease termination
The lease has come to an end and you want to let us know so we can update your guarantee.
For example: the tenant has moved out and the lease has ended, or you have signed an early termination of the lease.
- Landlords and letting agentsRequest non-renewal
Guarantee non-renewal
You do not want to renew your Finaer guarantee for the next period and need to let us know before it renews automatically.
For example: the tenant will not continue in the property, or you have decided not to continue with the guarantee for another reason.
- Landlords and letting agentsAdjust the rent amount
Rent amount adjustment
The rent has changed (for example, with the annual update) and you want us to adjust the amount covered by your guarantee.
For example: you have updated the rent with the CPI, or you have agreed a new amount with the tenant.
- Tenants or landlords who pay the guaranteeSet up direct debit
Direct debit
Authorize the SEPA mandate and give us your IBAN so your Finaer guarantee payment is charged to your account.
For example: you have just signed the guarantee and need to set up the payment, or you have changed bank and want to give a new account.
- Tenants, landlords and letting agents who already have a guaranteeOpen a request
Customer service
Any question, issue or complaint that is not a missed payment. We open a case with its own code so you can follow it up.
For example: you need an invoice, you want to update your details, you do not understand a charge or you want to complain.
Cannot find your request? Get in touch and we will help you.